Utility Director: John Black
11 Bennett St.
Park Hills, MO 63601
Phone: (573) 431-2280 Fax: (573) 431-2170
Bus. hours - 7:30 am to 4:30 pm Mon. - Fri. except holidays
Pay your city utility bill online by clicking here.
Read payment terms and conditions here.
Refer to your printed bill for first time sign-in details. There is a convenience fee for processing utility payments online. The total fee amount will be displayed prior to submitting your payment.
Utility Bill Adjustments
Utility bill adjustments have begun to correct previously underestimated water and sewer charges. Your recent or current bill may include an amount added to adjust for previous months of use that were incompletely counted.
If you desire a more detailed explanation of your bill, you may contact the Utility Department at 431-2280. If you need a payment plan to accommodate the adjustment please contact the Utility Department to request a plan. You may rest assured that the most recent usage reading was checked for accuracy.
The Sewer Department Warns Users of a Clogging Hazard
The department staff has identified new wet-wipe bathroom products as a clogging hazard for residential sewer customers. The towelette type of product now sold for bathroom use has the potential to clog sewer systems, causing difficulties for residents and for the wastewater treatment system. Residents are asked to dispose of the wet-wipe products in the trash, rather than in the toilet. The department staff likened the new towlette type of product to baby wipes, which should also be treated as solid waste rather than flushed into the sewer system.
Park Hills hosts a drug take-back program
The police department, for the convenience of residents, will accept your prescription medication. You may drop your medication off at the Park Hills Police Department anytime from 8 a.m. to 4 p.m. If you live outside the city limits you can still drop off your medication at the Park Hills Police Department.
This service is hosted along with the Missouri Rural Water Association. The message they wish to convey is: to not flush your medication. Bring them to your local police department and have them properly destroyed. This will help prevent water contamination and pollution to our environment. Missouri Department of Natural Resources also emphasizes the importance of keeping drugs out of our sewer systems.
Water and Sewer Rates
All water and sewer bills are due and payable monthly. After regular business hours, bills may be paid using the drop box located in front of the utility department entrance or you can pay online. Please refer to your printed bill for first time sign-in details. There is a convenience fee for processing utility payments online. The total fee amount will be displayed prior to submitting your payment. Bills paid through your bank's electronic bill paying service should have the newer nine (9) digit account number for processing. Please check your electronic bill paying arrangements for the nine digit account number.
Water and sewer bills are due and payable at the time rendered and if not paid within 30 days thereafter, the customer's service will be terminated. Service will not be reinstated until all past due bills are paid, along with a reconnection charge of $50.00 if the connection is made during normal business hours. An after hours reconnection will be assessed an additional labor fee of $25.00.
The latest increase in the water rate takes effect November 1, 2013. Monthly water rates may be computed as follows.
- 0 gallons usage.......$7.50 Minimum (with the residential-sized meter)
- Any additional gallons........$3.02 per thousand gallons
Monthly sewer rates were last increased in October of 2013. The sewer rate is based on the monthly water consumption and may be computed as follows.
- 0 Gallons.........$5.50 Minimum
- Over 1 Gallon..........$2.17 per thousand gallons.
Obtaining Service - Requirements
Obtaining water service requires a trip to the Water Department's Office at #11 Bennett during the office hours of, 7:30 a.m. to 4:30 p.m., Monday through Friday. The following requirements must be met to obtain service.
- Customer signature
- Billing address
- Driver's License or gov't. photo ID
- Deposit of $50.00
- Certificate of Occupancy - Issued by Building Inspector
If no water service tap exists for a property in the city, a $500 tap fee may be required to provide a connection to the water system for the residence. A higher fee may be necessary for a commercial property if a tap larger than a residential use connection is needed. For urgent utility assistance after regular business hours call the number above to hear a menu of telephone contacts for the utilities department.
The Park Hills annual water quality reports linked below, show water hardness due to calcium carbonate levels of approximately 700 parts per million (mg/l) or 40 grains per gallon. Periodic flushing of residential hot water tanks may help to extend water heater service life and avoid odors from hot water mineralization. Read your owner's manual for further information on extending service life under hard-water conditions.
Chapter 700 of the Park Hills City Code pertains to utilities in Park Hills. Park Hills Utility Department does not locate private water or sewer lines when contacted for line locating by Dig-Rite or others. The Utility Department is only authorized to identify the location of lines maintained by the department.
In the event of a water main failure, please tune your radio to 1240 AM for information such as a Boil Water Order. Other local news media may also carry information for water customers if such measures are needed. In the event of heavy fire hydrant use, some localized, temporary discoloration of the water may occur. This residue may be flushed away by normal toilet use or lawn-watering before resuming dishwasher or washing-machine use.
The City of Park Hills Water and Wastewater Departments function as an enterprise operation. The Water and Wastewater systems employ 26 workers to perform the varied jobs that keep the systems operating efficiently.